Privacy Policy
This Privacy Policy explains how iptvsmarters.site collects, uses, and protects your personal information when you use our IPTV Smarters subscription service.
01 Information We Collect
When you use iptvsmarters.site, we collect the following categories of information to provide and improve our IPTV Smarters subscription service:
Information You Provide Directly
- Contact information — WhatsApp number or email used to receive your login credentials
- Payment information — processed securely through PayPal; we never store card or bank details
- Communications — messages and support requests sent via WhatsApp
Information Collected Automatically
- IP address — used to verify service access and prevent unauthorized use
- Device type — operating system and device model for compatibility purposes
- Usage data — connection timestamps and stream metrics for service optimization
- Browser information — browser type and version when visiting our website
02 How We Use Your Information
We use your information solely to operate and improve our IPTV Smarters service:
- Service delivery — to activate your subscription and send login credentials via WhatsApp
- Customer support — to respond to setup questions and account queries
- Payment processing — to verify transactions and process refunds when applicable
- Service improvement — to diagnose technical issues and optimize stream quality
- Security — to detect and prevent unauthorized access and platform abuse
- Legal compliance — to comply with applicable laws and lawful authority requests
We do not use your information for advertising, sell your data to third parties, or share it with marketing companies.
03 Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:
- Payment processors — PayPal receives transaction data; their privacy policy governs their handling
- CDN and hosting providers — technical infrastructure partners under strict data processing agreements
- Legal requirements — if required by law, court order, or to protect user safety
- Business transfers — in the event of merger or acquisition, data may transfer to the successor
04 Data Security
We implement industry-standard security measures to protect your personal information:
- Encrypted transmission — all data between your device and our servers uses SSL/TLS encryption
- Secure credentials — login credentials are generated uniquely per subscriber and sent only via private WhatsApp
- Access controls — internal access to subscriber data is restricted to essential personnel only
- Payment security — all payments processed by PayPal; we never store payment card details
No internet transmission is 100% secure. While we use commercially acceptable means to protect your information, we cannot guarantee absolute security.
05 Cookies and Tracking
Our website uses minimal cookies for basic functionality. We do not use tracking cookies for advertising:
- Essential cookies — required for the website to function (session management)
- Analytics — anonymized analytics only; no personally identifiable information collected
You can control cookie settings through your browser. Disabling cookies may affect site functionality but will not affect your IPTV Smarters service.
06 Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of inaccurate or incomplete information
- Deletion — request deletion of your personal data, subject to legal retention requirements
- Portability — request your data in a structured, machine-readable format
- Objection — object to certain types of processing, including direct marketing
- Withdrawal of consent — withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us via WhatsApp. We respond within 30 days.
07 Children's Privacy
Our IPTV Smarters service is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, contact us immediately and we will delete that information from our records.
08 Third-Party Services
Our service integrates with the following third-party services, each governed by their own privacy policies:
- PayPal — payment processing (paypal.com/privacy)
- WhatsApp (Meta) — customer support communications (whatsapp.com/legal/privacy-policy)
We are not responsible for the data practices of these third-party services.
09 Data Retention
- Active subscribers — data retained for the duration of subscription plus 90 days
- Payment records — retained for 7 years as required by financial regulations
- Support communications — retained for 2 years for quality assurance
- Cancelled accounts — data anonymized or deleted within 90 days of cancellation
10 Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated to active subscribers via WhatsApp. The "Last Updated" date at the top reflects any revisions. Continued use of the service after changes constitutes acceptance of the updated policy.
11 Contact Us
- WhatsApp: https://wa.me/message/DCJFDYBQUCMZH1
- Email: support@iptvsmarters.site
- Website: https://iptvsmarters.site/
- Response time: Within 24–48 hours